It is our policy to promote the highest standard of service for our clients. We endeavour to ensure all complaints are resolved satisfactorily and in a timely manner.
If you have a complaint about our services, you may contact the member of staff with whom you normally deal.
Alternatively, please contact our office at the address below.
Core Protect
The Precinct
Poseidon Way
Warwick
CV34 6BY
Telephone: 03300 55 55 90
Email: [email protected]
You may make your complaint either orally or in writing. We will acknowledge receipt of your complaint promptly in writing and give you our response at the time if we can.
If following receipt of our final response or if after eight weeks if we have not yet provided you with our final response, if you are an eligible complainant, you have the right to refer your complaint to the Financial Ombudsman Service (FOS). FUrther information is available on their website below.
Financial Ombudsman Service, Exchange Tower, London, E15 9SR
Telephone: 0800 023 4567
www.financial-ombudsman.org.uk